Refund policy

Last Updated: October 16, 2026

At Achupallas Farms, we take pride in providing high-quality, carefully packaged honey. Your satisfaction is important to us, and we want every order to arrive in excellent condition.

Please review our refund and return policy before making a purchase.

1. Returns & Food Safety

Because honey is a food product, we follow strict quality and food safety standards.

For health and hygiene reasons, we cannot accept returns of honey jars that have been opened, used, or had their safety seals broken, except where required by applicable law.

Unopened and unused products may be eligible for return in accordance with applicable consumer protection laws.

2. Damaged or Defective Products

We carefully package all orders to ensure they arrive safely.

If your honey arrives damaged, leaking, broken, defective, or otherwise unsuitable for consumption, please contact us within 48 hours of delivery, where possible.

Include the following information:

Your order number
A description of the issue
Clear photos of the damaged product and packaging, if available

Once we review your request, we will arrange an appropriate solution, which may include a replacement or refund at no additional cost.

The 48-hour reporting period helps us resolve shipping issues quickly and does not limit your statutory consumer rights.

3. Incorrect Orders

If you receive the wrong honey variety, jar size, or an incorrect item, please contact us as soon as possible.

We will review the issue and arrange a replacement or refund where appropriate, at no additional cost to you.

4. Order Cancellations

If you need to cancel or change an order, please contact us as soon as possible.

We will do our best to accommodate your request before the order has been shipped.

Once an order has been dispatched, cancellation and return requests will be handled in accordance with this policy and applicable consumer protection laws.

5. Refund Processing

Once your refund has been approved, it will be issued to your original payment method, unless otherwise agreed or required by law.

Please allow approximately 5–10 business days for the refund to appear in your account after processing, depending on your payment provider or bank.

Any legally required refund deadlines will continue to apply.

6. Natural Honey Characteristics

Pure honey naturally varies in color, flavor, texture, and consistency depending on its floral source, season, and storage conditions.

Honey may also crystallize over time. Crystallization is a natural process and does not, by itself, indicate that the honey is spoiled or defective.

These natural characteristics are not normally considered product defects, provided the honey matches its description and meets applicable quality standards.

7. Return Shipping

Please contact us before sending a product back so we can provide the appropriate return instructions.

Where a return is required because of an incorrect, damaged, or defective product, we will cover reasonable return shipping costs as required by law.

For other eligible returns, customers may be responsible for return shipping costs where permitted by applicable law and disclosed before purchase.

Return address: 109 4th St, Jackson, MN 56143

8. Your Consumer Rights

Nothing in this policy limits or excludes your rights under applicable consumer protection laws.

Where applicable, customers may have a statutory right to withdraw from an online purchase within 14 days of receiving their order, subject to legally recognized exceptions.

Customers also retain their legal rights and remedies for products that are damaged, defective, or not as described.